Member Journal Entry:

RE: First Timer submission expectations vs reality

Posted: 1/17/2012 1:44:18 PM | Views:377

Face + Palm = Facepalm

HELLO I NEED SOME HELP IF YOU WOULD? PLEASE.

Help 1. Don't use all caps.
Help 2. Use paragraph breaks where appropriate.


I SENT 3 1977 #1 STAR WARS IN FOR GRADING.I TOOK PICTURES OF THEM BEFOR I SENT THEM. I RECIEVED THEM YESTERDAY SATURDAY 14TH JANUARY 2012.THE CONDITION IS NOT WHAT I SENT TO THEM, OR THEY HAVE BEEN EXCHANGED, OR THEY WERE DAMAGED IN THE MAIL ON THE WAY THERE AS I DID INSURE THEM.


If your books were shipped the way they suggest then they likely weren't damaged in the mail. Do you want to post the before and after photos to make your point better? You don't mention how you shipped them. Can you describe how you shipped the books? I assume you had them individually bagged and boarded. Were they also sandwiched between two solid pieces of cardboard? Did the books go into a box or an envelope?




I PAID FOR A 20 DAY TURNAROUND IT TOOK 34 DAYS.(THE PRICE FOR A 40 DAY TURNAROUND IS MUCH CHEAPER) WHY WAS I CHARGED FOR A 20 DAY?


You paid for Economy fast track, which has an "estimated turnaround" of 20 days. Note the word "estimated". What you are really paying for is a better place in the queue of books to be graded. If you checked the web/ messages boards you'd see that CGC is currently behind their estimates, and that 34 days is pretty close to what other people are noting in their experiences.
The 40 day books are taking 60+ days to process. If you had paid for Economy (estimated 40 day turnaround) you would still be waiting for your books.

THIS IS MY FIRST TIME SUBMITTING COMICS. ON THE INVOICE THEY ASKED ME WHAT THE VALUE WAS AND I WROTE ON THE INVOICE NOT SURE UNTILL THEY ARE GRADED. HOW DO YOU KNOW THE VALUE UNTILL THEY ARE GRADED. THEY CHARGED MY CREDIT CARD FOR THE INSURANCE BEFORE THEY GRADED THEM. I PAYED FOR $900 THE VALUE CGC PUT ON MY COMICS.does this make sense to you? THEY DONT NO THE VALUE THEMSELVES, BUT IT'S OK BECAUSE THEY CHARGE MY CREDIT CARD, WHY SHOULD THEY CARE IT'S NOT THERE MONEY.


I'm a bit confused about this. They charged you $900 for three comics to be graded via Economy Fast Track? Or do you mean they charged you whatever it cost to insure them up to $900? I'm going to assume the second one. There are many ways to determine value of a book. Overstreet Price Guide is one way, Comicspriceguide.com (which has ads right on the CGC website), or even an eBay search to see what people will pay for a book in similar condition to yours.

CGC has a max value for books to be eligible for various levels of grading services. Books that are worth more than $300 are not eligible for Economy Fast Track, which is why they ask about the value. They didn't estimate the value, just defaulted to the max value eligible for the level of service you paid for.

If you thought they were worth less (and therefore should have been insured for less) you should have noted that on the form. Then CGC would have used that amount for the return shipping insurance.

BEING MY FIRST TIME AND A NEW COUSTOMER WHY WOULD THEY NOT CALL ME WHEN THEY RECIEVED MY 3 COMICS. THANK ME FOR GIVING MY BUINESS TO THEM, AND WOULD IT HURT TO SAY RON THE COMICS YOU SENT US ARE IN BAD SHAPE THEY ARE NOT WORTH THE MONEY YOU ARE SPENDING TO GET THEM GRADED, THEN I COULD SAY WAIT THERES SOMTHING WRONG AND SEND THEM THE PICTURES I TOOK OF THEM, PROBLEM SOLVED WE KNOW THE DAMAGE WAS FROM THE POSTMAN.THEY ARE INSURED.

I believe CGC would contact a customer if a box arrived damage/wet/torn open, where it looked like USPS had damaged the box in transit. Wanting CGC to call each customer as packages are received only increases the amount of time it takes for books to be processed. So do you want books faster or higher level of customer service and slower (and likely also then at higher prices to process).

As far as a book's "worthiness" for slabbing, that is up to us, not up to CGC. I know people get childhood books slabbed with no interest in what the books condition is, but rather just to preserve the book. Again if CGC were to do some sort of value assessment (which would then mean that they would also need to know what you paid for the book... maybe the book is only worth $50 slabbed in its condition, but you got it for free, so if you sell it, you are $5 ahead) all this would take time, again affecting your first complaint, slower than estimated turnaround.




AND WHY DID THEY NOT CALL ME AND INFORME ME THAT THEY WOULD NOT BE DONE IN THE 20 DAYS IT WILL TAKE ANOTHER 14DAYS. THEY COULD APPOLIGIZE YOU KNOW COUSTOMER SERVICE. THEY HAVE NEVER CONTACTED ME, NOR WAS THERE A NOTE IN THE BOX THANKING ME. COMMON THEY CHARGE ME THE PRICE FOR A 20 DAY TURNAROUND BUT I GET THE 40 DAY SERVICE. HOW CAN THEY NOT SAY SOMTHING TO ME.IF THEY DO NOT CARE ABOUT OVER CHARGING ME FOR THERE SERVICE, THE INSURANCE. THE VALUE OF THE 3 IS LESS THEN $100 I PAID FOR $900 THAT THEY DID.CAN YOU TRUST ANYTHING OR ANYONE THAT OPERATES LIKE THIS.

Not to beat a dead horse, but the key word is "estimated" when they describe the turnaround time. If the Service level was called 20 day Economy Fast Track, then you'd have an argument, but it's not. Since they didn't break any promises, there's nothing for them to apologize for. McDonalds apologizes when they mess up an order because that is their job, to get the order right. If CGC had misgraded your books, slabbed them incorrectly (not sealing them?), or shipped them poorly then you should expect them to apologize, because that is what they are supposed to do.

CGC does a good job online at the CGC message boards and there is also a pretty open community there of collectors, anyone could have helped give you a more reasonable set of expectations vs. your uninformed ones.

If the value of the three is less than $100, so I'm going to guess they are in the 7.0 to 7.5 range. And with over 2000 graded Star Wars #1s on the market they will be a tougher sell, but people out there are looking for mid-grade/affordable fillers, and Star Wars slabs get a lot of movement on ebay, so there may be a market for you to break even (granted I have no idea what you paid for them) or at least unload them

And they did not charge you the price for a 20 day turn around, they charged you the price for Economy Fast Track, which has an estimated turnaround time.


PLEASE HELP ME I HAVE NO IDEA WHAT TO DO ABOUT THIS, CALL MEM E-MAIL ME PLEASE AND GIVE ME THE INFORMATION I NEED. 507.529.0710 RDAVIS60@CHARTER.NET MY NAME IS RON

Wow, has anyone called you?


I HAVE NOT CONTACTED THEM YET I WILL MONDAY JANUARY 16
THIS IS WHAT IS GOING TO HAPPEN WHEN I CALL THEM MR. DAVIS I WAS JUST GOING TO CALL YOU, IT SEEMS YOUR COMICS WERE MIXED UP SOME HOW, PLEASE SEND THEM BACK SO WE FIX THIS. AND WERE SORRY FOR NOT CALLING YOU EARLYIER AND TELLING YOU OF OUR DELAYS WE APPOLIGIZE FOR THIS AND WE WILL AJUST YOUR COST SO YOU WILL ONLY BE CHARGED FOR THE SERVICE YOU GET. I WISH THIS WOULD HAPPEN. THEY HAVE SHOWEN THERE DISHONESTY TO ME IN THERE ACTIONS, I HOPE THIS HELPS SOMEONE SO THEY CAN PREVENT IT FROM HAPPINING TO SOMEONE ELSE. ONCE AGAIN PLEASE LEAVE ME ADVICE ON HOW TO PREVENT THIS. KIND REGARDS

It's not impossible that there was a mix-up and you got sent back the wrong books (amazingly remote possibility but not IM-possible). The odds that they sent you THREE wrong copies of Star Wars #1 multiplies the improbability exponentially, and makes it almost impossible.

I don't know where their "dishonesty" (your word) occurred. I'm sure they will check to confirm that the books they received from you are the ones that got processed and returned, but if you equate their 34 day turnaround time not meeting their 20 day estimated turnaround time you have an odd definition of dishonesty.

Again, you are looking for an excessive service level, and it does not match up with your higher level concern of excessive turnaround times. So which do you want? Or do you want it all?

All I can say is if you aren't pleased, you can always vote with your dollars by not using them anymore, but first I'd encourage you to spend some time on the Chat boards and hear from some veterans on what is and is not a reasonable expectation from CGC.

Please post another journal (preferably with the before and after pictures to help make your case!) so we can know how this all turned out.




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